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1. Registration
After you have
agreed to the safari
arrangements, you
will pay a deposit
of 30% of the total
safari cost which we
then use to confirm
your travel
arrangements. The
balance of your
safari cost is to be
paid 60 days before
the start of the
safari. If you are
booking your safari
within 60 days then
we will require 100%
of the total safari
cost prior to your
arrival.
2. Payments
Your payments may be
made in one of the
following ways: a
bank transfer from
your bank to ours; a
certified bank draft
to our benefit; a
charge to your
credit card. For
credit card
payments, we accept
Visa, MasterCard and
American Express and
we also receive
payment through
Paypal accounts.
The payment process
will be explained in
more detail after
the planning of your
safari is complete
and you have
accepted our
proposal.
3. Cancellation and
Refund Policy:
Cancellations are
only effective upon
our receipt of
written
notification, signed
by the client.
91
days or more prior
to safari start -
deposit retained by
us.
50 – 90 days prior
to safari start -
50% of the total
safari cost retained
by us
49 days or
less prior to safari
start 100%
retained by us
Should you fail to
join a tour or join
it after departure
or leave it prior to
its completion, no
tour fare refund
will be made. There
will be no refunds
from Ecological
Wilderness
Adventures for any
unused portions of
the tour. The above
policy applies to
all travel
arrangements made
via Ecological
Wilderness
Adventures.
4.
Insurance:
It is a condition of
booking that the
sole responsibility
lies with the guest
to ensure that they
carry the correct
comprehensive travel
and medical
insurance to cover
themselves, as well
as any dependants
and traveling
companions for the
duration of their
tour to Africa. This
insurance should
include coverage in
respect of, but not
limited to, the
following
eventualities:
cancellation or
curtailment of the
safari, emergency
evacuation expenses,
medical expenses,
repatriation
expenses, damage,
theft or loss of
personal baggage,
money and goods.
Ecological
Wilderness
Adventures will take
no responsibility
for any costs for
losses incurred or
suffered by the
guest, or guest's
dependants or
traveling
companions, with
regards to, but not
limited to, any of
the above mentioned
eventualities.
Guests will be
charged directly by
the relevant service
providers for any
emergency services
they may require,
and may find
themselves in a
position unable to
access such services
should they not be
carrying the
relevant insurance
coverage.
5. Itinerary
amendment:
Although every
effort is made to
adhere to itinerary,
it should be noted
that occasionally
routes, lodges and
camps may be changed
while on safari as
dictated by changing
conditions. As
example such
conditions may be
brought about by
seasonal rainfall on
bush tracks or
“airfields” in game
areas, by game
migrations from one
region to another,
or airline or other
booking problems.
Ecological
Wilderness
Adventures shall not
be held responsible
for such itinerary
changes. We reserve
the right to
substitute
campsites, hotels
and/or lodges and to
alter the itinerary
should this be
considered necessary
or advisable.
6. Inside the parks
& reserves:
Please be aware that
our safaris may take
you into close
contact with wild
animals. Attacks by
wild animals are
rare, but no safari
into the African
wilderness can
guarantee that this
will not occur.
Ecological
Wilderness
Adventures shall not
be held responsible
for any injury or
incident on the
safari. Please note
that many safari
lodges and camps are
not fenced and that
wildlife does move
freely in and around
these areas. Always
follow the safety
instructions from
the lodge or camp
staff with regards
to moving to and
from your tent and
while on game
activities
throughout your
safari.
7. Air
Transportation:
You should book your
International ticket
from your local
travel agent.
8. Taxes:
The tour program
includes hotel taxes
as imposed by city
and state
governments,
entrance fees
to National Parks
and Game Reserves.
9. Not Included in
Quoted safari
Rates:
Cost of obtaining
passports, visas,
travel insurance,
excess baggage
charges, items of a
personal nature such
as drinks, laundry,
unless stated on the
Itinerary,
communication
(calls, faxes,
emails, etc.) ,
international
airport departure
tax (to be paid in
U.S. dollars cash),
deviations from the
tour, and gratuities
to safari guides,
Camping crew &
Hotels staffs
10.
Complaints.
In the
unlikely event that
a tour member should
have a dispute
whilst on safari,
the matter must
immediately be
brought to the
attention (and put
on record) of the
local
representative,
hotel, lodge or camp
management. It is
likely that the tour
members’ complaint
will be
satisfactorily
resolved
immediately. If,
however, this is not
the case and the
tour member wishes
to pursue the matter
on their return from
safari, it is
essential the
complaint be
communicated in
writing to
Ecological
Wilderness
Adventures within 14
days at the end of
the tour quoting
tour reference,
destination and
departure, and date.
Ecological
Wilderness
Adventures cannot
accept
responsibility of
any complaints which
are not notified
entirely in
accordance to this
clause.
11. Force Majeure
"Force Majeure"
means any
circumstances where
the execution of
contractual services
is prevented
or
affected by factors
beyond the
reasonable control
of Ecological
Wilderness
Adventures
including, but not
limited to acts of
God, war and threat
of war, civil
strife, industrial
dispute, terrorist
activity, natural
disasters such as
weather conditions,
earthquakes, volcano
eruptions, fire,
governmental actions
and other unexpected
occurrences.
In these
circumstances, we
shall not be liable
to pay any
compensation or
otherwise be
responsible for any
expenses or losses
the client may incur
where we are forced
as a result to
cancel, delay,
curtail or change
the clients’
arrangements in any
way or where the
performance or
prompt performance
of our contractual
obligations is
prevented or
affected.
Ecological
Wilderness
Adventures also
reserves the right
to accept or decline
any traveler on any
trip, before or
during the trip
should such person's
mental or physical
condition impede the
operation of the
service or the
rights, welfare or
enjoyment of other
travelers. In this
case a refund of the
unused land services
is the limit of
Ecological
Wilderness
Adventures liability
to the traveler
removed.
We also reserve the
right to alter or
modify the itinerary
of any tour or
relocate
accommodation if
schedules, security
matters and/or
events beyond our
control make such
explained above
12. Liabilities and
Insurance:
Although every
possible care is
taken to safeguard
you and your
property,
Ecological
Wilderness
Adventures acts only
as an agent of the
passenger in all
matters relating to
tours and accepts no
responsibility for
any personal
illness, injury,
accident, death,
flights delay, any
kind of loss, damage
or irregularity of
any kind, which may
be occasioned by
reason of any act or
omission beyond its
control, including
without limitation,
any act of
negligence or breach
of contract of any
third party
13. Photography
Ecological
Wilderness
Adventures reserves
the right to make
use of any
photography or film
taken on
your trip by our
staff for
promotional purposes
without payment or
permission. Where a
client makes
available to the
Company photographs
of their own,
Ecological
Wilderness
Adventures reserves
the right to make
use of such
photos.
14.
Consent The
payment of a deposit
or any other partial
payment for a
reservation
constitutes consent
to all
provisions of
the conditions and
general information
enclosed herewith.
The terms under
which you agree to
take these trips
cannot be changed or
amended except in
writing signed by an
authorized officer
of the Ecological
Wilderness
Adventures. |
