Frequently Asked Questions (FAQ)

General Questions

What is Ecological Adventure?

Ecological Adventure is a travel platform that offers eco-friendly adventures and tours. We are dedicated to promoting sustainable tourism while providing unforgettable experiences in nature.

How can I contact Ecological Adventure?

You can reach us through email at support@ecologicaladventure.com or by phone at +123 456 7890. We are happy to assist you with any inquiries.

Booking and Payments

How do I book a tour?

You can browse our available tours on our website (https://ecologicaladventure.com/) and use the booking form on each tour page. Once you submit the form, our team will contact you to confirm your booking.

What payment methods do you accept?

We accept various payment methods, including credit cards, bank transfers, and mobile payments. Detailed payment instructions will be provided during the booking process.

Can I cancel my booking?

Yes, cancellations are allowed. However, the terms and conditions of cancellations depend on the specific tour you book. Please review the cancellation policy provided during the booking process.

Tours and Services

What types of tours do you offer?

We offer a wide range of eco-adventures, including wildlife safaris, hiking trips, cultural experiences, and more. Visit our website for detailed descriptions and itineraries of our tours.

Are your tours family-friendly?

Yes, we offer several family-friendly tours that are suitable for participants of all ages. Feel free to contact us for recommendations based on your needs.

Do I need prior experience for adventure tours?

No prior experience is necessary for most of our tours. However, some tours may require a moderate level of fitness. The requirements for each tour are clearly mentioned on their respective pages.

Safety and Sustainability

How do you ensure safety during tours?

Safety is our top priority. We use experienced guides, provide safety briefings before activities, and follow strict protocols to ensure a secure and enjoyable experience for all participants.

What measures do you take for sustainability?

We are committed to sustainable tourism by partnering with local communities, minimizing environmental impact, and promoting conservation efforts. We adhere to Leave No Trace principles in all our activities.

Customization and Special Requests

Can I customize a tour?

Yes, we offer tailor-made tours to suit your preferences and schedule. Contact us at support@ecologicaladventure.com with your requirements, and our team will work with you to design your perfect adventure.

Do you accommodate dietary restrictions?

Yes, we can accommodate dietary restrictions and preferences. Please inform us during the booking process, and we will make the necessary arrangements.

Technical Support

I am having trouble accessing the website. What should I do?

If you encounter technical issues, try clearing your browser cache or using a different browser. If the problem persists, please contact us at support@ecologicaladventure.com for assistance.

How do I update my account details?

Log in to your account on our website and navigate to the account settings page. From there, you can update your personal information and preferences.

Other Questions

Do you offer gift cards?

Yes, we offer gift cards that can be used for any of our tours. Contact us to purchase a gift card for your loved ones.

Can I volunteer with Ecological Adventure?

We occasionally have opportunities for volunteers to assist with our conservation projects. Please email us at support@ecologicaladventure.com to inquire about current openings.

Didn’t find the answer you were looking for? Contact us at info@ecologicaladventure.com or +255 682 942 842. We’re here to help!