1. Registration: After you have agreed to the safari arrangements, you will pay a deposit of 30% of the total safari cost which we then use to confirm your travel arrangements. The
balance of your safari cost is to be paid 60 days before the start of the safari. If you are booking your safari within 60 days then we will require 100% of the total safari cost prior to your arrival.
2. Payments: Your payments may be made in one of the following ways: a bank transfer from your bank to ours; a certified bank draft to our benefit; a charge to your credit card. For credit card payments, we accept Visa, MasterCard and American Express and we also receive payment through Paypal accounts. The payment process will be explained in more detail after the planning of your safari is complete and you have accepted our proposal.
3. Cancellation and Refund Policy: Cancellations are only effective upon our receipt of written notification, signed by the client.
- 91 days or more prior to safari start – deposit retained by us.
- 50 – 90 days prior to safari start – 50% of the total safari cost retained by us
- 49 days or less prior to safari start 100% retained by us
Should you fail to join a tour or join it after departure or leave it prior to its completion, no tour fare refund will be made. There will be no refunds from
Ecological Wilderness Adventures for any unused portions of the tour. The above policy applies to all travel arrangements made via Ecological Wilderness Adventures.
4. Insurance: It is a condition of booking that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants and traveling companions for the duration of their tour to Africa. This insurance should include coverage in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage, theft or loss of personal baggage, money and goods.
Ecological Wilderness Adventures will take no responsibility for any costs for losses incurred or suffered by the guest, or guest’s dependants or traveling companions, with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance coverage.
5. Itinerary amendment: Although every effort is made to adhere to itinerary, it should be noted that occasionally routes, lodges and camps may be changed while on safari as dictated by changing conditions. As example such conditions may be brought about by seasonal rainfall on bush tracks or “airfields” in game areas, by game migrations from one region to another, or airline or other booking problems.
Ecological Wilderness Adventures shall not be held responsible for such itinerary changes. We reserve the right to substitute campsites, hotels and/or lodges and to alter the itinerary should this be considered necessary or advisable.
6. Inside the parks & reserves: Please be aware that our safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur.
Ecological Wilderness Adventures shall not be held responsible for any injury or incident on the safari. Please note that many safari lodges and camps are not fenced and that wildlife does move freely in and around these areas. Always follow the safety instructions from the lodge or camp staff with regards to moving to and from your tent and while on game activities throughout your safari.
7. Air Transportation: You should book your International ticket from your local travel agent.
8. Taxes: The tour program includes hotel taxes as imposed by city and state governments, entrance fees to National Parks and Game Reserves.
9. Not Included in Quoted safari Rates: Cost of obtaining passports, visas, travel insurance, excess baggage charges, items of a personal nature such as drinks, laundry, unless stated on the Itinerary, communication (calls, faxes, emails, etc.) , international airport departure tax (to be paid in U.S. dollars cash), deviations from the tour, and gratuities to safari guides, Camping crew & Hotels staffs
10. Complaints: In the unlikely event that a tour member should have a dispute whilst on safari, the matter must immediately be brought to the attention (and put on record) of the local representative, hotel, lodge or camp management. It is likely that the tour members’ complaint will be satisfactorily resolved immediately. If, however, this is not the case and the tour member wishes to pursue the matter on their return from safari, it is essential the complaint be communicated in writing to
Ecological Wilderness Adventures within 14 days at the end of the tour quoting tour reference, destination and departure, and date. Ecological Wilderness Adventures cannot accept responsibility of any complaints which are not notified entirely in accordance to this clause.
11. Force Majeure: “Force Majeure” means any circumstances where the execution of contractual services is prevented or affected by factors beyond the reasonable control of Ecological Wilderness Adventures including, but not limited to acts of God, war and threat of war, civil strife, industrial dispute, terrorist activity, natural disasters such as weather conditions, earthquakes, volcano eruptions, fire, governmental actions and other unexpected occurrences.
In these circumstances, we shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses the client may incur where we are forced as a result to cancel, delay, curtail or change the clients’ arrangements in any way or where the performance or prompt performance of our contractual obligations is prevented or affected.
Ecological Wilderness Adventures also reserves the right to accept or decline any traveler on any trip, before or during the trip should such person’s mental or physical condition impede the operation of the service or the rights, welfare or enjoyment of other travelers. In this case a refund of the unused land services is the limit of Ecological Wilderness Adventures liability to the traveler removed.
We also reserve the right to alter or modify the itinerary of any tour or relocate accommodation if schedules, security matters and/or events beyond our control make such explained above
12. Liabilities and Insurance: Although every possible care is taken to safeguard you and your property, Ecological Wilderness Adventures acts only as an agent of the passenger in all matters relating to tours and accepts no responsibility for any personal illness, injury, accident, death, flights delay, any kind of loss, damage or irregularity of any kind, which may be occasioned by reason of any act or omission beyond its control, including without limitation, any act of negligence or breach of contract of any third party
13. Photography: Ecological Wilderness Adventures reserves the right to make use of any photography or film taken on your trip by our staff for promotional purposes without payment or permission. Where a client makes available to the Company photographs of their own,
Ecological Wilderness Adventures reserves the right to make use of such photos.
14. Consent The payment of a deposit or any other partial payment for a reservation constitutes consent to all provisions of the conditions and general information enclosed herewith. The terms under which you agree to take these trips cannot be changed or amended except in writing signed by an authorized officer of the Ecological Wilderness Adventures.
